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Questions & answers

No, MAKAGames accepts only online and trusted payment providers that comply with international monetary regulations. No, MAKAGames is online gaming company and accepts internet based transactions only. Yes, MAKAGames has carefully selected payment system providers that accept Credit Card payments also. It is required that you have an active account with selected payment system provider, and you can associate you credit card with the account. Payment system providers work in online regime, thus transactions are processed in real time. Sometimes there may be some short delays in the processing, but in general the process shall not exceed 15 minutes. For gaming MAKAGames uses EUR only. Payment system providers have the list of acceptable currencies, and they support the currency exchange. MAKAGames receives EUR directly from payment system providers, the player can pay with EUR or in the other currency, and the exchange will be automatically made by the payment system. The list of acceptable currencies can be found at payment system provider website. MAKAGames does not make any exchange rate, it uses EUR only for gaming. The exchange rate is made by payment system providers, and all required information on current exchange rates is available on their web site. See also section What currency can I use for making payment? Games provided by MAKAGames are highly interactive while payment transactions processing is significantly longer than the nature of interactive games. Therefore in order to guarantee good gaming experience, MAKAGames has introduced the Deposit which enables instant payments at no time. MAKAGames is not licensed financial institution, thus cannot act as a Bank nor e-wallet. Therefore the system logic assumes that Deposit is set of “tokens” that can be used for purchasing games only, and this is announced during the payment process. Prizes can be cashed based on successful validation process, and they can be made to player Deposit or to selected Payment system. Prize payment is the only method when the Player can withdraw money from MAKAGames. Yes, MAKAGames can automatically accept and transfer the funds to within the limits imposed by Payment systems as the proxy of regulations. In general there are no restrictions if transactions are not exceeding 600 EUR. In case of bigger amounts, especially when it comes to big prize payments that exceed this amount, MAKAGames has special process that will lead step by step the player on how to proceed.
Yes, in fact what you see on your deposit it is just the record that corresponds to real monetary value that is stored in Bank. Despite of the fact that MAKAGAMES system is secure, the deposit represents real-time copy that is stored at financial institution. MAKAGAMES systems is securely connected with financial institutions that has its own monetary regulations and security level. Yes, your bets are stored in several databases that are encrypted and digitally signed. Their consistency is also monitored and secured. Your web browser and Android application access to the MAKAGAMES system is encrypted. Financial transaction need to be confirmed by PIN, so as long as you maintain your password and PIN secret, you are on the safe side. Email addresses are securely stored in database and are encrypted. There is no easy way to get them. We do not store your personal data. MAKAGAMES is committed to highest lottery standards, and does not make any commercial use from email addresses. In order to prevent unauthorized access from non-trusted parties, MAKAGAMES system is equipped with several mechanisms that analyze players’ behavior. In some circumstances our algorithms are suspending or even blocking an access for players when suspicious behavior is discovered. This is usually related to automatic password guessing, etc. If you feel your account has been incorrectly suspended or disabled, please contact us by submitting an appropriate from in our Help Center. The Secure Socket Layer (SSL) and Transport Layer Security (TLS) is the most widely deployed security protocol used by MAKAGAMES. It is essentially a protocol that provides a secure channel between two machines operating over the Internet or an internal network. Secure Sockets Layer (SSL) and Transport Layer Security (TLS) are protocols for enabling data encryption on the Internet and for helping web site users confirm the owner of the web site. Those protocols ensures privacy between communicating applications and their users on the Internet. When a server and client communicate, SSL/TLS ensures that no third party may eavesdrop or tamper with any message. TLS is the successor to the Secure Sockets Layer (SSL). When a browser connects to a secure site it retrieves the site's SSL certificate and checks that it has not expired, that it has been issued by a Certificate Authority the browser trusts and that it is being used by the web site for which it has been issued. If it fails on any one of these checks the browser will display a warning to the end user. If it succeeds, several security indicators are built into modern browsers to indicate that SSL is enabled:
  • The beginning of the URL or web address changes from http:// to https://
  • A padlock on the browser window changes from open to closed
  • The address bar will turn green and display the name of the web site owner when connecting to a web site protected by an Extended Validation SSL certificate.
The trust is always a problem when you play remotely, as you can’t see the draw machine on TV, and you have to believe that the rules are followed. We at MAKAGAMES recognize this concern, therefore our lottery system works in line with the best practices established by Wolrd Lottery Association, and we are regulated by the terms of License that is submitted by the Government of Curacao (Dutch Antilles). Each bet is digitally sealed before the draw is conducted, so there is no possibility to change it after the draw. This is the reason why you may experience short draw breaks in our draw based games. This is when we stop accepting bests, and we digitally sign bets for incoming draw. All draws or instant game emissions are generated randomly. Our random generator uses hardware noise and the algorithm was externally certified. We are completely transparent, and we communicate results immediately, and winning bets are paid automatically. For us, the fairness is priority. In a majority of the cases immediately after the draw (in case of draw games) or when it was announced to you (in case of instant games). All prizes can be paid via payment system immediately. The only exception is when you win bigger amount. In that case, due to regulations, automatic transfer may not be possible, for this we have prepared manual procedure. See also section Are there any payment limits? MAKAGAMES did not set any restrictions on players’ spending. However we encourage you to set your own monthly spending limits for your financial benefit. MAKAGAMES uses deposit for purchasing bets, so you won’t spend more than that for sure. MAKAGAMES does not use any automatic bank card charging nor subscriptions, there is always a full transparency on spending. An average payout rate is always higher than 50%, with MAKAGAMES there is real chance that you win. Probability really depends on type of the games, thus cannot be answered in one section as it is attribute of each specific game. MAKAGAMES has in general 2 types of the games: instant games and numbers games. For instant games there is predetermined distribution of winning bets, which is distributed randomly by certified algorithm. Thus what we can share with you is guaranteed payout percentage. So if for example payout rate is 60%, this means that more than half of the fund is to be pay-out to players. For numbers games, there probability is different for each game scheme. Usually probability is higher when you have to match less numbers and it is reflected in the pay-out scheme that is available for each such a game. Yes, MAKAGAMES is registered and licensed by the government of Curacao at Dutch Antilles for online gaming activities. MAKAGAMES does not provide any land based sales and does not have any other affiliates nor representatives at any other country, so as long as you use our genuine website, you use legal operator. In order to comply with international regulations, MAKAGAMES has restricted some countries from betting online on our website, and you will be notified when this is your case. MAKAGAMES cannot guarantee however that betting at our website is not restricted by your local law for you as citizen. Please make sure that this is OK for you to play at Curacao based gaming system.
With MAKAGAMES is very easy, what you need to do it to follow registration process on our website or Android application. When you register, the system will generate unique LOGIN that you can ALWAYS use for accessing your account. There are 2 basic account registration methods: by providing email address directly at MAKAGAMES or by using most popular social media systems. If you choose the first option, there will be required your valid email address that we use as the communication channel with you. We do not require anything else. You enter you basic credentials and you are ready to go. If you choose account registration via social network, then you will be redirected to social network for granting permission for MAKAGAMES and complete the process following instructions. In both cases there will be email verification sent to you. After successful registration you shall get verification email, if you don’t have it, something went wrong. There are usually to major reasons:
  • you have entered email address incorrectly – in that case go to your ACCOUNT->PROFILE and change email, after re-send verification email
  • our email was recognized as SPAM, please check your SPAM folder in your email system
In case your problem is still not resolved, please go to our Help Center and contact us using contact form and we will take care of that.
We would not be able treat it as verified communication channel, thus your account will not be 100% “trusted”. Without verification, your account will be fully functioning, except of transferring the wining prizes to your accounts at external payment system, this function will be blocked. You can do it at any time later. There are many new accounts created with MAKAGAMES every day, some of them are created without and intention of using them. For this reason we delete not used accounts based on the algorithm that we have prepared for this occasion. If your account was deleted (you get such notification), this means that probably you were not using it for long time, your email address was not verified, you have not active bets nor funds in your deposit. Please refer to our Terms to read more about it.

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Contact details


New Haven Office Center

Emancipatie Boulevard 29
PO Box 6052
Dutch Caribbean

The website is operated and managed by owner of MAKAGAMES, licenced operator - MAKA B.V., a limited liability company incorporated under the laws of Curaçao, bearing registration number 136002, and having its registered address at New Haven Office Center, Emancipatie Boulevard 29, PO Box 6052, Curaçao, Dutch Caribbean.

MAKA B.V. is licensed and regulated in virtue of Master Gaming License no. #5536/JAZ granted and issued by the Government of the Netherlands, in respect of Governor General Curaçao.

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